1. What services do you offer as a letting agent?

Jon Sol Lettings, offer comprehensive services tailored to meet the needs of both landlords and tenants. Our approach begins with expert valuation and marketing advice to ensure your property achieves its maximum rental potential. We understand the importance of high-quality photographs in attracting prospective tenants, and we can provide this service or offer it as an add-on. We keep our clients informed with regular marketing updates and provide email and text reminders for tenants in rent arrears, coupled with same-day rent processing and statements of accounts for hassle-free tax purposes. With a dedicated property manager overseeing each property, you can expect personalised attention and swift resolution of any issues. Our state-of-the-art property maintenance system ensures efficient management of maintenance requests, complemented by out-of-hours emergency call-outs for tenants, nationwide. Yearly property inspections and reports are conducted to maintain property standards, and our network of nationwide maintenance professionals ensures prompt and reliable service whenever needed. We also offer reminders for compliance-related issues and assessments, along with access to our investment database with below market deals ready to build your portfolio. Jon Sol Property prioritises excellence in service delivery, ensuring peace of mind for both landlords and tenants nationwide.

2. I am a Landlord. How do I start the process of setting up my rental property through your agency?

To initiate the process of renting a property through our agency, simply reach out to us via email, message or fill out the Free Rental Valuation form on our website. Once we receive your inquiry, one of our dedicated team members will promptly respond to assist you. We'll guide you through the steps necessary to begin the rental process.

3. What documents do I need to provide as a prospective tenant?

As a prospective tenant, there are several documents you will typically need to provide when applying to rent a property through Jon Sol Property. These documents help us assess your suitability as a tenant and ensure a smooth application process. Here's a list of common documents you may need to provide:

1. Proof of Identity: A government-issued photo ID such as a driver's licence, passport, or national ID card.

2. Proof of Income: Recent pay slips, bank statements, or employment verification letter to demonstrate your ability to afford the rent.

3. Rental History: Contact information for previous landlords or rental references to verify your rental history and reliability as a tenant.

4. Credit Check Authorisation: Consent to perform a credit check to assess your creditworthiness and financial responsibility.

5. References: Personal or professional references who can vouch for your character and reliability as a tenant.

4. Do you conduct background checks on potential tenants?

Yes, as part of our thorough screening process, we conduct comprehensive background checks on all potential tenants. These checks include verifying employment and income, checking rental history, and assessing creditworthiness. By conducting these checks, we aim to ensure that our landlords have reliable and responsible tenants occupying their properties. Additionally, we may also request references from previous landlords or rental references to further validate the applicant's suitability. Our commitment to fully referencing prospective tenants helps to minimise risks for both landlords and tenants, ensuring a positive rental experience for all parties involved. If you have any concerns or specific requirements regarding tenant screening, please feel free to discuss them with our team, and we'll be happy to accommodate your needs.

5. How long does the rental application process typically take?

The entire process typically takes around 1-2 weeks from the submission of the application to the signing of the tenancy agreement and payment of the deposit. However, this timeframe can vary depending on individual circumstances and any delays in obtaining necessary information or references. It's important for both tenants and landlords to communicate effectively and promptly provide any requested documentation to expedite the process.

6. How do you handle maintenance and repair requests for rental properties?

Our state-of-the-art maintenance reporting system enables tenants to conveniently log maintenance issues at any time of the day directly from their phone. Once a maintenance request is submitted, it is instantly sent to our team, allowing us to take swift action to address the issue. Whether it's a leaky tap, a malfunctioning appliance, or any other maintenance concern, our responsive system ensures that repairs are initiated promptly, minimising inconvenience for tenants and maintaining the integrity of the property. With this streamlined process in place, tenants can rest assured that their concerns will be addressed efficiently, contributing to a positive rental experience.

7. What are your fees for property management services?

Our fee structure for property management services is designed to offer competitive and transparent pricing for landlords. For Buy-to-Let (BTL) properties, our management fee is set at 5% with no VAT added. This fee covers a comprehensive range of services aimed at efficiently managing your property investment and ensuring peace of mind for you as the landlord. Our dedicated team is committed to delivering exceptional value and service, handling all aspects of property management with professionalism and expertise. If you have any further questions or would like to discuss our services in more detail, please don't hesitate to get in touch. We're here to support you in maximising the returns on your property investment.

8. How do you market rental properties to attract tenants?

Our rental property marketing strategy is comprehensive and targeted, beginning with outreach to our database of prospective tenants and extending to prominent property portals like Rightmove, Zoopla, and OnTheMarket. We prioritise visually appealing listings, utilising professional photography and compelling descriptions to highlight your property's features. Through strategic online and offline marketing efforts, including social media promotion and local advertising, we maximise visibility and engagement. Responsive communication and flexible viewing options ensure a seamless experience for interested tenants. With rigorous tenant screening processes in place, we aim to match your property with high-quality tenants efficiently and effectively, ultimately maximising occupancy and rental income.

9. Are utilities included in the rent, or are they the responsibility of the tenant?

As part of our rental agreement, tenants are responsible for certain obligations, including the timely payment of their utility bills and other household expenses. To facilitate this process and promote ease and simplicity for our tenants, we have partnered with Billing Better. Through this partnership, tenants have the option to consolidate all their bills, such as utilities, broadband, and council tax, into a single, convenient monthly payment. This streamlined approach not only simplifies bill management but also helps tenants budget more effectively and avoid missed payments. By offering this service, we aim to enhance the overall rental experience for our tenants and promote responsible household management.

10. Do you assist with the eviction process if necessary?

While we strive to minimise the likelihood of eviction through proactive communication and resolution of issues, we understand that circumstances may arise where eviction becomes necessary. In such cases, we are committed to providing support and guidance to landlords throughout the eviction process. We have partnered with Agent Smart, a provider of legal services for landlords, to ensure that our clients have access to expert assistance when needed. Agent Smart offers comprehensive legal support and guidance, including assistance with eviction proceedings, to help landlords navigate the process effectively and protect their interests. Our collaborative approach ensures that landlords have the resources and support they need to address challenging situations swiftly and professionally.

11. What sets your agency apart from other letting agents in the area?

What distinguishes our agency from other letting agents in the area is our commitment to providing competitive pricing and our ability to offer services nationwide. We understand the importance of affordability and transparency, which is why we strive to offer competitive rates for our services without compromising on quality. Additionally, our nationwide coverage sets us apart by enabling us to serve clients across the country, providing consistent and reliable support regardless of location. Whether you're a landlord seeking property management services or a tenant searching for your next rental home, our agency offers accessible and professional solutions tailored to your needs.